Frequently Asked Questions
Everything you need to know about your Petlibro fashion experience.
How do I determine the right size for my pet?
We provide a detailed size chart on every product page. We recommend measuring your pet's neck girth, chest circumference, and back length while they are standing to ensure a comfortable and stylish fit.
What is your return policy for apparel?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please ensure the garment is free of pet hair and odors to qualify for a full refund.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if your pet needs their new outfit for a special occasion.
Are Petlibro garments machine washable?
Most of our fashion items are machine washable on a gentle cycle with cold water. However, we recommend air drying to maintain the integrity of the fabric and prevent shrinkage.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International delivery times vary by location, and any applicable customs fees are the responsibility of the customer.
Can I exchange an item for a different color or pattern?
Absolutely. If the item is in stock, you can initiate an exchange through our online portal. Once we receive your original item, we will ship out the new style immediately.